betbtb Privacy Policy

Privacy At a Glance

The cards below highlight the most important principles of betbtb's approach to data privacy. They are a summary only — the full policy sections below contain the complete legally binding detail.

1. Overview & Scope

betbtb operates an online casino and sports betting platform accessible to players across Bangladesh and is the data controller responsible for the personal data collected through this platform. This Privacy Policy sets out the basis on which any personal data betbtb collects from you, or that you provide to betbtb, will be processed.

This policy applies to all data collected through the betbtb website, mobile-optimised browser interface, customer support communications, promotional campaigns, and any other channel through which betbtb interacts with its users. It should be read alongside the betbtb Terms & Conditions, which together form the complete framework governing your relationship with betbtb.

betbtb is committed to handling personal data with transparency, integrity, and in accordance with internationally recognised data protection principles, including purpose limitation, data minimisation, storage limitation, accuracy, and security.

2. Data We Collect

betbtb collects the following categories of personal data from its users:

Category	Examples	When Collected
Identity Data	Full legal name, date of birth, national ID number, passport number	Registration & KYC verification
Contact Data	Mobile phone number, email address, city of residence	Account registration
Financial Data	bKash / Nagad / Rocket account numbers, bank account details, transaction history	Deposits, withdrawals, payment verification
Technical Data	IP address, device type, browser type, operating system, session timestamps	Platform access (automatic)
Usage Data	Games played, wagers placed, session durations, feature interactions	Platform usage (automatic)
Communications Data	Support chat transcripts, email correspondence, complaint records	Customer support interactions
Marketing Preferences	Promotional opt-in status, preferred communication channels	Account settings & preference updates

betbtb does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations (for example, where a player discloses a gambling-related health concern to our support team).

3. How We Collect Data

3.1 Directly From You

betbtb collects most of your personal data directly from you during interactions with the platform. This includes data provided when you register a betbtb account, complete identity verification, make a deposit or withdrawal, contact customer support, or update your account settings and communication preferences.

3.2 Automatically Through Platform Use

When you access the betbtb platform, certain technical and usage data is collected automatically by our servers and analytics systems. This includes your IP address, device and browser identifiers, pages visited, games launched, session start and end times, and interaction patterns. This data is collected using server logs, cookies, and similar tracking technologies as described in Section 7 of this policy.

3.3 From Third Parties

betbtb may receive personal data about you from third-party sources, including:

• Identity verification providers that confirm the authenticity of documents you submit during the KYC process.
• Payment processors such as bKash, Nagad, and Rocket that confirm the status and details of transactions.
• Fraud prevention and anti-money laundering screening services that flag potentially suspicious activity.
• Game studio providers that report gameplay data, session records, and RNG outcome logs relevant to your betbtb account activity.

4. Lawful Basis for Processing

betbtb processes your personal data on one or more of the following lawful bases depending on the specific processing activity:

1. Contractual Necessity: Processing is necessary to perform the contract between betbtb and you — that is, to provide you with access to the betbtb platform, process your transactions, and manage your account.
2. Legal Obligation: Processing is necessary to comply with applicable legal and regulatory requirements, including identity verification, anti-money laundering obligations, and record-keeping requirements.
3. Legitimate Interests: Processing is carried out for betbtb's legitimate business interests, including fraud prevention, platform security, improving the user experience, and responsible gaming monitoring, provided those interests are not overridden by your fundamental rights.
4. Consent: Where processing is not covered by the above bases — particularly for direct marketing communications — betbtb will seek your explicit consent and you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. How We Use Your Data

betbtb uses the personal data it collects for the following purposes:

• Creating and managing your betbtb account and verifying your identity in accordance with KYC requirements.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and local bank transfers.
• Providing access to casino games, live dealer tables, jackpot slots, and cricket betting markets on the betbtb platform.
• Administering bonuses, promotional offers, and loyalty rewards applicable to your betbtb account.
• Detecting, investigating, and preventing fraudulent transactions, account abuse, and prohibited activities.
• Complying with anti-money laundering (AML) screening obligations and legal reporting requirements.
• Providing customer support and resolving complaints submitted to betbtb's support team.
• Monitoring gameplay for responsible gaming purposes and offering intervention tools where warranted.
• Sending transactional communications regarding your betbtb account, including deposit confirmations, withdrawal updates, and security alerts.
• Sending promotional communications (with your consent) regarding betbtb offers, new games, and seasonal promotions.
• Analysing platform usage patterns in aggregate to improve the betbtb user experience, fix bugs, and develop new features.

6. Data Sharing & Third Parties

6.1 Service Providers & Data Processors

betbtb shares personal data with carefully selected third-party service providers who assist in delivering the betbtb platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification providers, game studio operators (including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe), IT infrastructure and cloud hosting providers, and customer support tooling vendors.

All third-party processors are engaged under written data processing agreements that require them to implement appropriate technical and organisational security measures, to process personal data only on betbtb's documented instructions, and to delete or return personal data upon termination of the engagement.

6.2 Legal & Regulatory Disclosures

betbtb may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by law, court order, or binding regulatory instruction. betbtb will, where lawfully permitted, notify the affected user of any such disclosure request.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of betbtb's business, personal data held by betbtb may be transferred to the successor entity as part of that transaction. betbtb will notify affected users of any such transfer and the applicable privacy terms of the new entity in advance where reasonably practicable.

6.4 No Sale of Personal Data

betbtb does not sell, rent, or otherwise commercially exploit your personal data to third-party marketing organisations, data brokers, or advertising networks. This commitment applies regardless of the commercial value of the data in question.

7. Cookies & Tracking Technologies

betbtb uses cookies and similar tracking technologies on its platform to ensure the platform functions correctly, to maintain your session while you are logged in to your betbtb account, and to gather anonymised analytics data that helps improve the platform experience.

7.1 Types of Cookies Used

• Strictly Necessary Cookies: Required for core platform functionality including session authentication, security token validation, and load balancing. These cannot be disabled without impairing your ability to use betbtb.
• Performance & Analytics Cookies: Collect anonymised data on how users interact with the betbtb platform — pages visited, errors encountered, and session durations. Used to diagnose issues and improve performance.
• Functional Cookies: Remember your preferences such as display settings and notification choices to personalise your experience on return visits.
• Targeting Cookies: Used only where you have provided consent. These help betbtb understand which promotional materials are most relevant to you based on your interaction history on the platform.

You may manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of parts of the betbtb platform.

8. Data Retention

betbtb retains personal data only for as long as is necessary for the purposes for which it was collected, subject to any longer retention periods required by law or legitimate business necessity. The following indicative retention periods apply:

Data Category	Retention Period	Basis
Account & Identity Data	Duration of account + 5 years post-closure	Legal & AML compliance
Financial Transaction Records	7 years from transaction date	Legal obligation
Customer Support Communications	3 years from last interaction	Dispute resolution
Technical & Usage Logs	13 months from collection	Legitimate interests (security)
Marketing Preferences	Until consent is withdrawn	Consent

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any individual.

9. Data Security

betbtb implements a multi-layered security framework to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Key security measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your browser or device and betbtb's servers.
• Encryption of sensitive data fields — including payment account numbers and identity document details — at rest within betbtb's database infrastructure.
• Role-based access controls ensuring that betbtb staff can only access personal data to the extent required for their specific job function.
• Regular penetration testing and vulnerability assessments of the betbtb platform by qualified security professionals.
• Mandatory security training for all betbtb staff who handle personal data.
• Incident response procedures ensuring that any personal data breach is identified, contained, and communicated to affected users in a timely manner.

Whilst betbtb takes all reasonable precautions to protect your personal data, no internet-based platform can guarantee absolute security. You are also responsible for maintaining the security of your betbtb login credentials and for reporting any suspected unauthorised access to your account promptly.

10. Your Rights as a Data Subject

As a betbtb account holder, you hold several rights in relation to your personal data. betbtb is committed to honouring these rights in a timely and transparent manner. The following rights apply to your personal data held by betbtb:

To exercise any of the above rights, please submit a written request to [email protected]. betbtb will acknowledge your request within 3 business days and provide a substantive response within 30 days. In complex cases, this period may be extended by up to a further 60 days with prior notification.

11. Minors & Age Restrictions

The betbtb platform is strictly intended for adults aged 18 and above. betbtb does not knowingly collect personal data from individuals under the age of 18. If betbtb becomes aware that personal data has been collected from a minor, that data will be promptly deleted and the associated account closed without notice.

If you are a parent or guardian and believe that a person under the age of 18 has registered a betbtb account or provided personal data to betbtb, please contact our support team at [email protected] immediately so that the appropriate steps can be taken.

12. Cross-Border Data Transfers

betbtb's primary infrastructure is hosted in servers located in jurisdictions outside Bangladesh. Where your personal data is transferred to and processed in a country other than Bangladesh, betbtb takes appropriate safeguards to ensure that such transfers are carried out in accordance with applicable data protection standards, including the use of standard contractual clauses or equivalent transfer mechanisms with all receiving entities.

betbtb ensures that all international data transfers to game studio providers, payment processors, and technical service providers are governed by written agreements that impose data protection obligations equivalent to those applicable in betbtb's primary operating jurisdiction.

13. Changes to This Policy

betbtb reserves the right to update this Privacy Policy at any time. Where changes are material — for example, changes to the categories of data collected, the purposes for which data is used, or the introduction of new third-party processors — betbtb will notify registered account holders by email to their registered address and will post a prominent notice on the betbtb platform at least 7 days before the changes take effect.

The "Last Updated" date at the top of this document reflects the date of the most recent revision. Continued use of the betbtb platform after any revision to this Privacy Policy constitutes your acceptance of the updated terms. If you object to any change, you should cease using the platform and may request account closure by contacting our support team.

14. Contact & Data Enquiries

All privacy-related enquiries, data subject rights requests, and complaints regarding betbtb's handling of personal data should be directed to our support team using the contact details below:

• Email: [email protected]
• Subject Line: Please include "Privacy Request" or "Data Subject Rights" in the subject of your email to ensure prompt routing.
• Response Time: Acknowledgement within 3 business days; substantive response within 30 days.
• Hours: Support is available 24 hours a day, 7 days a week, including Bangladesh public holidays.

betbtb is committed to resolving all privacy concerns raised by its users fairly and transparently. If you are dissatisfied with betbtb's response to a privacy complaint, you may escalate the matter through the dispute resolution process described in the betbtb FAQ page.